Coronavirus Update – March 17, 2020

Coronavirus Update – March 17, 2020

March 17, 2020

Today’s briefing from Glenmeadow President and CEO Anne Thomas:

  • Daily directives are being received from the Executive Office of Elder Affairs (EOEA) regarding how we operate.
    • Please understand we are doing are best to be respectful, but we must remain in compliance. We will communicate changes as soon as possible – please know that the timing is not within our control.
    • Our screening process at the entrance is working. Staff need to be focused on the check in process and maintain privacy, so please do not linger at the check in table or in the Concierge area.
  • A few residents have cold and flu symptoms – we have no confirmed or suspected cases of COVID-19. Some have already gone to the hospital and come back. Residents exhibiting signs of cold and flu will be asked to self-isolate while their symptoms are monitored. If you have concerns about a fellow resident, please be respectful, and share your concerns with a staff person. Also, in this current environment, please be aware that emergency staff will be wearing protective gear on every call to transport someone to the hospital. Don’t be afraid – they are trying to protect everyone.
  • The onsite PeoplesBank will no longer be open.
    • We are developing some options for residents to get cash – it will require a signoff process for security purposes. The new process will be communicated in tomorrow’s briefing.
  • We continue to look at ways to improve the delivery of our programs and services, while working within the directives and guidelines we are being given. Please prioritize this daily briefing, channel 918, and the website for the latest information. We are trying to be creative and are considering new options – we encourage all of you to do the same.
  • We have added staffing to the CareShare program. You or your loved one can get support in 15-minute increments of time 24 hours a day. Please contact Glenmeadow at Home at 413-355-5975 to learn more.
  • Families, we need your support. If you’re able to purchase supplies and drop them off, it will free up our staff to do other important tasks. Please also reach out to your family member to check in on how they’re doing – let us know if you have a concern.
  • The 6-foot rule, reducing exposure, and handwashing are the most effective forms of prevention.
    • Please cancel any nonessential appointments and social outings. Your fellow residents have expressed concerns – this is a community, please be respectful of others and don’t increase everyone’s risk.
    • Free pharmacy delivery options are available at https://www.cvs.com/carepass/join from CarePass through CVS. Grocery availability is limited everywhere. If your family can assist, please have them pick up items and drop off for you at the front entrance. Our staff will help if needed.
    • The resident store continues to remain open on Mondays and Thursdays from 10am – noon. Our ability to replenish is contingent on available supplies.
    • If you are moving offsite to live with a family member, please let the Concierge know. As a reminder, we cannot guarantee the timing of when you will be able to return.
  • If you are experiencing any health-related symptoms, please call the nurse at 413-567-7800 – the Concierge will connect you.

My continued gratitude to all of you and our dedicated staff. Please continue to reach out to me if you have any questions or concerns. I can be reached at 413-355-5950.

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