Coronavirus Update – March 23, 2020

Coronavirus Update – March 23, 2020

March 23, 2020

Today’s resident briefing from Glenmeadow President and CEO Anne Thomas:

  • Thank you for your patience and flexibility with our new dining delivery.
    • We will continue to work on enhancements to ensure the process goes smoothly. One example: staff will visit you each morning to review your choices and confirm your order.
    • As a reminder, meal delivery will be as follows:
      • For residents in Assisted Living, lunch meals will be delivered between noon – 12:15 pm and dinner meals between 5:00 – 5:15 pm. In addition, a preset breakfast will be delivered between 8 – 8:30 am.
      • For residents in Independent Living, lunch meals will be delivered between 11:45 am – 12:30 pm. Dinner meals will be delivered between 5:15 – 6:15 pm.
    • Wrapped grab and go continental breakfast items will be available in the café from 7 – 10:30 am.
  • We will be adjusting the salon hours, beginning next week.
    • The salon will be open Tuesday, Wednesday, and Thursday.
  • Please contact Meghan Reynolds with all grocery and pharmacy requests, but first reach out to a family member, so that everyone is helped.
    • If you don’t have a friend or family member who can drop something off for you, please call Meghan at 355-5904 and let her know what you need.
    • Many grocery items are in short supply, so please limit your requests to the essentials and expect that some items will not be available when she shops.
    • Please expect that she will need to consolidate her trips and will get it to you as soon as possible.
  • Information and direction from local, state, and federal agencies continues to be sent to us, often multiple times each day.
    • We were told just today that Governor Baker has issued an emergency order requiring non-essential business services to close, effective Tuesday at noon. This does not apply to us – all staff will continue to be here 24/7, but it may impact us in ways we will learn over the next few days.
  • We can’t stress enough, the importance of the 6-foot rule, reducing exposure, and handwashing. These are the most effective forms of prevention – but they require everyone to participate.
    • The 6-foot rule is one of the most effective ways to prevent exposure. Six feet is larger than most people realize – we continue to look for new ways we can educate, remind, and make it easier for people.
    • Handwashing is most effective when you wash for at least 20 seconds, creating a lather with soap and warm water, and scrubbing the front, back, and between fingers. Wet, lather, scrub, rinse, dry. Two rounds of Happy Birthday or Twinkle, Twinkle Little Star will cover the time.
    • Residents are encouraged to only have two people in an elevator at a time – signage has been added to remind them.
    • Please know that we would like to hear from you – let us know how you are doing. We will also do our best to reach out to you. If you want to suggest someone who would benefit from a phone call, please contact Meghan Reynolds at 413-355-5904.
    • If you are moving offsite to live with a family member, please let the Concierge know. As a reminder, we cannot guarantee the timing of when you will be able to return.
  • All of the staff are grateful for the positive feedback we are receiving from you and your families. Many have spoken to me about the kindness you have shown them and it is appreciated. I am very proud of the effort being made by every one of our staff members. Thank you for noticing their efforts and for helping them feel appreciated.
  • If you are experiencing any health-related symptoms, please call the nurse at 413-567-7800 – the Concierge will connect you.
    • Also, as a reminder: physicians only want you to come in for urgent If you have one, please let me know and I will arrange for transportation to get you there.

As always, please continue to reach out to me and the rest of the management staff if you have any questions or concerns. I can be reached at 413-355-5950.

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