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“The staff at Glenmeadow was so helpful. They provided a wealth of information and were very caring and supportive. Now I know what my options are.”

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Resources to navigate senior living options

Figuring out all the resources available to seniors can be a challenge. Which agency does what? Who should you contact first? What options are right for you?

As a not-for-profit organization, our mission is to provide support and expertise to seniors throughout Greater Springfield, whether you use Glenmeadow services or not. For any questions you may have regarding senior living, we have answers.

As a starting point, we have compiled a list of forms, common questions, and helpful links. We welcome you to give us a call at 800.633.6313, contact us online, or stop by our Longmeadow campus. We are here to help.

Downloadable forms

Click on the links below for printable copies of useful forms and guides.

Glenmeadow Living

Glenmeadow Viewbook
Information Guide – residential options
Pricing Summary – residential options
Data Form – residential
Medical Form – residential
Wait List Agreement – independent living
Reservation Agreement – independent living
Residency Agreement – independent living
Residency Agreement – assisted living

Glenmeadow at Home

Glenmeadow Viewbook
Information Guide – home services
Pricing Summary – home services
Data Form – Lifestyle Pass
Exercise Clearance – Lifestyle Pass

General Information

Glenmeadow Viewbook
2019 Annual Report
Donation Form— Charitable giving
Stock Instructions — Charitable giving

Common questions

Glenmeadow Living

General Topics

What types of residential living options does Glenmeadow offer? What is a CCRC?

There are many options for retirement living. One popular option is the continuing care retirement community, or CCRC. This type of community is different from other housing options because it offers housing, services, and nursing in a coordinated continuum of care. You can access services and amenities as you need them, now and in the future.

Glenmeadow is a not-for-profit provider and offers independent and assisted living for those 62 and older at our campus at Tabor Crossing in Longmeadow. The fee structure is based on the apartment style and the level of care required. While the majority of our residents live out their life at Glenmeadow, we also maintain priority admission agreements with area nursing homes and will coordinate the transition to a skilled nursing or rehabilitation facility for residents if needed.

Glenmeadow is one of only five communities in Massachusetts accredited by the Continuing Care Accreditation Commission. We are also certified by the Massachusetts Executive Office of Elder Affairs to operate an assisted living residence.

How do I know which level of support is appropriate?

Glenmeadow has become known for our ability to personalize services to the individual. While we do have criteria for both independent living and assisted living, we pride ourselves on working with individuals and families to support residents as they age while enjoying the highest possible quality of life and maintaining maximum independence and dignity.

Independent living offers residents access to all of our services and amenities, with limited nursing and support services included in the monthly fee. Residents receive a meal allowance for use in the dining room, and apartments include full kitchens. A monthly activity calendar is provided listing all of the available social, educational, and wellness offerings. If appropriate, additional assisted living services may be provided to independent living residents in their existing apartment and can be arranged through our Director of Resident Services.

Traditional assisted living is offered in the Chestnut Knoll wing. A care plan is developed for each individual and support services are included in the monthly fee. Assistance with personal care, nursing supervision, medication management, all meals, and activities are included and are tailored to fulfill the individual’s care plan. Licensed nursing and support staff are assigned to each individual each day and are available to provide reminders, escorts to meals, and companionship.

A move to a skilled nursing facility may be appropriate for those individuals in the advanced stages of cognitive impairment, those needing assistance with feeding, transfers that require two people, or those with acute medical conditions. If needed, our Director of Resident Services can work with you to coordinate the transition to a skilled nursing facility.

Why doesn’t Glenmeadow have an on-site nursing home?

We have chosen to use the contemporary and financially prudent approach to health services of focusing on healthy independent living, combined with “assistance-in-living” and assisted living services. The decision was based on these factors: demographically, relatively few people ever need skilled nursing care (about 5% of the population over 65); most people prefer to remain in their residences and utilize home care; and assisted living is now covered by insurance carriers as a form of long term care.

What if I do need skilled nursing care?

If you ever need skilled nursing care, Glenmeadow has written agreements with several area skilled nursing centers for priority admission. In this way you are guaranteed skilled nursing care at a facility of your choice without the financial burden of supporting an on-site nursing home when you don’t need one.

Are there wellness programs at Glenmeadow?

There is an emphasis on wellness at Glenmeadow. The community offers a variety of group fitness classes, an exercise room with strength training and cardiovascular equipment for personal fitness training, and an indoor pool and Jacuzzi. In addition to teaching group fitness classes, our trainer also schedules one-on-one training in our exercise room. Dining room menus always include heart healthy options, and our dietician is available to help with meal planning for special diets. Educational seminars are held periodically that will inform you of new and emerging health issues. There is no additional charge for any of these programs and services.

What is the Glenmeadow “Assistance-in-Living” program for independent living?

Independent living residents are entitled to 40 visits with our nursing staff each year. Our licensed nursing staff works from their base of operations in the Country Kitchen, located in the assisted living wing. If you wake up with the flu, a call to the Health Coordinator will bring a health care professional to assess the situation and provide assistance as needed. You can also stop by the Country Kitchen if you would like your blood pressure checked or just have a question. This service is provided at no additional charge.

If I’m living in an independent living apartment, what happens if I need some additional support on a regular basis?

We will review with you the available options, including transferring to the Chestnut Knoll Assisted Living wing, or utilizing Glenmeadow at Home caregiver services in your independent living apartment.

Glenmeadow Living

Moving In

I’m interested in living at Glenmeadow. Are there apartments available? What’s the process? How do I get on the waiting list?

Glenmeadow generally maintains full occupancy in both independent and assisted living. We draw from our waiting list when an opening occurs; therefore we recommend you consider securing placement on either our independent or assisted living waiting list.

How do I get on the waiting list?

If you are interested in an assisted living apartment, complete a Confidential Data Form and return it to our Marketing department. Your name will be added to our waiting list. There is no application or wait list fee.

If you are interested in an independent living apartment, return a signed Wait List Agreement with a deposit of $3,000. The deposit is held in an interest bearing account at money market rates. When you move in, your deposit, plus the accrued interest, is deducted from your Entrance Fee.

What happens if I decide not to move in; can I get my wait list deposit back?

If you decide not to move in, you will receive a refund of your deposit, plus the accrued interest, less a fee of $500. If the Wait List Agreement is terminated because you are unable to occupy the residence because of death, catastrophic illness, injury, or other incapacity, you (or your estate) shall receive the full amount back, plus the accrued interest.

How does the waiting list work? Do I have to specify a certain apartment?

Although we will ask if you have certain preferences (one bedroom versus two bedroom, first floor versus second floor, etc.), you are not required to specify a specific floor plan unless you want to. When an apartment becomes available, we begin contacting individuals by the date they went on the list. Existing residents have priority over individuals from the outside community for available apartments.

If you are contacted and choose not to take the apartment, your name will stay at the same place on the list. You can defer your interest in moving in as long as you want. If you decide to take the apartment, and are a candidate for independent living, you will be asked to sign a Reservation Agreement and commit to a move in date within 90 days. If you are a candidate for assisted living, we will schedule a date for an assessment with our Health Care Coordinator and Director of Resident Services. A move in date will be scheduled at that time, but is generally within two weeks of acceptance.

Do you need to be approved or accepted to become a resident?

Glenmeadow’s criteria for admission to the independent and assisted living apartments are based on age, health, and financial ability to pay for services.

For both independent and assisted living, a prospective resident, or their spouse, must be at least 62 years of age, and be able to demonstrate the ability to pay the required Entrance Fee (for independent living only), as well as ongoing Monthly Fees. Other criteria vary as follows:

Independent Living

Residents must demonstrate an ability to live independently, or provide such necessary support services, to live safely in their own apartment. Prospective residents must complete and return an application and medical form prior to final acceptance for tenancy.

Assisted Living

Glenmeadow assesses each resident’s ability to perform activities of daily living, along with their physical and mental status. These competencies are considered when making resident placement decisions at the time of occupancy and throughout the period of residency. In compliance with Massachusetts regulations, Glenmeadow cannot admit persons to assisted living who have acute medical conditions, unmanageable incontinence, advanced stages of cognitive impairments or behavioral problems that present a danger to the resident or others, are in need of skilled nursing care, or require ongoing two person transfer. Prospective residents must complete and return an application and medical form, prior to a scheduled assessment, which will be conducted by our Health Care Coordinator and Director of Resident Services. A decision regarding final acceptance will be made following the assessment.

What special amenities will I find at Glenmeadow?

Glenmeadow includes a variety of amenities that were specifically requested by the residents who live here—both in the original building design and through additions and enhancements over the years. Some of our more popular amenities include an indoor swimming pool and Jacuzzi, ample covered parking, and a cinema with comfortable seating. Our living room is centrally located and includes a fireplace, television, and game tables. We also have lounge areas throughout the building, which can be reserved for card games, cocktail receptions, or family gatherings. Our library includes a variety of hard and soft cover books, as well as the daily newspaper. Other amenities include a convenience store, gardening areas, and hair salon.

Glenmeadow Living


What is an entrance fee?

One of the most popular methods of financing independent retirement living is with a refundable entrance fee. (There is no entrance fee for assisted living.) Entrance fees are based on the size of the apartment and, to some extent, its location. There is no second person entrance fee at Glenmeadow. You can choose from two types of entrance fees: the 90% Refundable Plan or the Declining Refund Plan.

90% Refundable Plan
The amount you pay is reduced by one percent each month for the first ten months of residency. If you leave Glenmeadow, transfer to assisted living, or pass away after the first ten months of residency, you (or your estate) will receive 90 percent of your entrance fee back. If you leave during the first ten months, you will receive an amount equal to the total paid, less one percent for each month of occupancy. For example, if you leave after five months, you will receive 95 percent of your entrance fee back.

Declining Refund Plan
The amount you pay is reduced by one percent each month of residency for 100 months. For example, if you leave after five months, you will receive 95 percent of your entrance fee back. If you transfer to assisted living after 50 months of residency, you will receive 50 percent of the entrance fee back. If you pass away after 100 months of residency, there will be no refund to your estate.

What is included in the monthly fee?

We try to be inclusive with our pricing and not surprise you with extra charges. We are known for the extraordinary level of service we provide as a matter of routine. Services such as cleaning snow off your car, carrying a heavy package to your apartment, or helping to coordinate rehab services after hip replacement surgery are examples of the basic service we provide to every resident who lives here. In the rare instance where a fee is to be charged, we will give you your options up front, so you can make the decision that’s best for you.

The monthly fee for independent living covers the meal program, weekly housekeeping, yearly heavy cleaning, maintenance of your apartment and common areas, cable television, wireless Internet access, scheduled transportation, 24-hour security, all utilities except telephone, the assistance-in-living program, and a full schedule of recreational and social activities. The monthly fee for assisted living includes all of the above, plus up to one hour a day of personal care assistance, weekly personal laundry service, and medication management.

A second person monthly fee is charged when two people are living in the same apartment.

What does the second person fee cover?

For independent living, the second person fee covers the additional cost of meals, utilities, housekeeping service, and assistance-in-living services. For assisted living, it covers all of the above, plus up to one hour a day of personal care assistance, weekly personal laundry service, and medication management.

How many meals are included?

The meal program for assisted living residents features three generous meals each day, including a variety of menu choices. Independent living residents receive a $400 meal allowance in their monthly fee, which may be used for meals in the dining room or café (for you or your guest), carry out, or catering services. For those who travel, we issue a credit if you are away two weeks or longer.

A continental breakfast is offered each morning in the café. This is complimentary and is not debited against your meal allowance.

Will the monthly fees ever be increased?

From time to time, usually annually, the cost of delivering services will be reviewed and adjustments made. An increase in fees generally goes into effect every January 1. Annual increases for independent living have averaged 2.5 percent for each of the last three years, and 1 percent for assisted living.

Is parking available?

There are both covered and surface parking spaces available. There is no charge for reserved surface parking. There is a one-time $9,500 fee for a reserved covered parking space, which is 100 percent refundable when you release the space. Winter rentals are available in the covered garage for a monthly fee of $75. Guest parking is also available at no charge.

How does the pricing vary between independent living and assisted living?

Assisted living apartments are rented on a month-to-month basis, with no up-front application, entrance, or community fee. You will pay a security deposit equal to one month’s rent prior to occupancy. Independent living apartments are secured by paying a one-time refundable entrance fee at the time of occupancy and then a monthly service fee going forward.

Glenmeadow at Home

General Topics

What services do you offer?

Glenmeadow at Home provides whatever services you need to live a worry-free retirement. We can help with a one-time project, such as fixing a leaky faucet, or on an ongoing basis for meal prepara­tion or personal care. Areas of assistance include care management, home and property services, personal care and support, and wellness programs.

We have become known for our ability to per­sonalize services, so unusual requests are routine for us. Some examples include traveling cross-country with a client who was moving to be near his son, quickly shampooing an adventurous dog who discovered a mud puddle, and moving trash cans to the curb each week during the icy winter months to eliminate a potential fall.

If you live at Glenmeadow’s main campus, some of these services are provided at no charge, with others available for an hourly fee.

Do you offer care management? Is that different than service coordination?

Glenmeadow offers care management, which we sometimes refer to as service coordination, because we can coordinate any service, not just those related to personal care. Care management is the process of assessing, identifying resources, and planning care to help an individual achieve the highest level of independence, dignity, com­fort, and safety. We can provide a global assess­ment, addressing all areas, including medical, psychiatric, social, financial, and legal. We will also consider the ability of the elder to perform the activities of daily living, such as personal care; the instrumental activities of daily living, such as grocery shopping and housekeeping; and the safety and security of the elder’s home.

Why should I work with Glenmeadow? Aren’t there other providers offering the same thing?

A Multi-Disciplinary Team
Glenmeadow at Home’s expanded offerings represent the area’s only comprehensive fee-for-service retirement-at-home program. We offer and coordinate a variety of services, including wellness programs, personal care and support, and home and property services—all of which can be arranged with one call. There is no long-term commitment and you can request as much or as little help as you need.

Our approach utilizes the resources of a multi-disciplinary team of professionals—licensed social workers, registered and licensed nurses, certified nursing assistants, experienced administrative professionals, and vetted external partners—to provide around-the-clock support that’s lower in cost and higher in quality than that provided by independent practitioners.

Trustworthy, Supervised Staff
We carefully select and supervise our staff, so you don’t have to. We recruit individuals who are caring, considerate, respectful, and patient—and provide them with ongoing training and support to ensure high-quality care and service. All of our staff have thorough reference and criminal background checks performed, are bonded, and are covered by comprehensive liability and worker’s compensation coverage. The external vendors we use as partners are carefully screened, have proof of insurance, and demonstrated experience. We also monitor staff and vendor performance on an ongoing basis.

Demonstrated Track Record
Glenmeadow has been caring for and serving seniors as a nonprofit organization since 1884. Today, we are one of the most experienced and innovative providers of senior living services in the area. We have built a reputation for exceptional service and compassionate, quality care, and have a demonstrated track record of financial stability.

How much does this cost?

Most services are billed at an hourly rate and scheduled to suit your needs on an hourly, daily, or weekly basis. Costs for materials required for handyman services are not included in the hourly rate, and will be estimated and provided before work is begun. Regular hourly rates have a range from $24.50 to $60, depending on the service and the level of expertise required. Emergency service and coordination is also available.

We try to be fair and consistent in our pricing and will do our best to provide services to you wherever your home is located. Since some areas are more difficult for us to serve, we may be lim-ited in our ability to provide consistent coverage. If this is the case, we’ll let you know up front what we are able to provide so that you can decide whether to proceed. We strive to serve the entire area and will work with you, securing additional staff if required, in order to best suit your needs.

Is this covered by insurance?

Many of our services are reimbursable through long-term-care insurance. Since plans vary, please check with your insurance provider for reimbursement guidelines.

Are there any restrictions?

Clients must be 62 and over. A two-hour minimum charge will be billed for Personal Care and Support and Home and Property Services, unless otherwise indicated. Charges are per hour per employee. Holiday and emergency rates may apply. Mileage charges are additional. Housekeeping services do not include supplies. Function room reservations do not include catering charges. If Lifestyle Pass program space or services are limited, priority will be given to residents living in the main Glenmeadow building.

Below you will find links and phone numbers for helpful organizations and resources that serve elders and their families.

Alzheimer’s Association


Center for Medicare Advocacy

Centers for Medicare and Medicaid Services

Executive Office of Elder Affairs in Massachusetts
617.727.7750 or 800.243.4636

Greater Springfield Senior Services

Leading Age (formerly the American Association of Homes and Services for the Aging)

Massachusetts Chapter of Elder Law Attorneys

Mesolthelioma Support Group

National Academy of Elder Law Attorneys

National Alliance for Caregiving

National Hospice and Palliative Care Organization

United States Social Security Administration

If you ever suspect elder abuse, please call the Massachusetts Elder Abuse Hotline at 800.922.2275.

Still have questions?

We’ll be happy to answer your specific questions and address any concerns.

Contact Us

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